Privacy Policy

1. Introduction

WeTalk Technologies Limited ("WeTalk," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Communications Platform as a Service (CPaaS) and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and contact information (email, phone number)
• Company name and business details
• Billing information and payment details
• Account credentials and authentication data

2.2 Usage Data

We automatically collect certain information when you use our Services:

• API usage and request logs
• Message metadata (timestamps, delivery status)
• Device and browser information
• IP addresses and location data

2.3 Communication Content

We process message content only as necessary to provide our Services. We do not read, analyze, or use the content of your communications for purposes other than service delivery, unless required by law.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send related notifications
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our Terms
• Communicate with you about updates and promotions

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in delivering our Services (e.g., telecom carriers, payment processors)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures to protect your data:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• 24/7 infrastructure monitoring

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. Message logs are retained for 90 days by default, though you can configure retention periods in your account settings. After account deletion, we retain certain data for compliance purposes for up to 7 years.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at privacy@wetalk.co.tz or through your account settings.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and data processing agreements with our service providers.

9. Cookies and Tracking

We use essential cookies to operate our Services and optional analytics cookies to improve user experience. You can manage cookie preferences through your browser settings or our cookie consent tool.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Services. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns: